Hello, I'm

Mahesh Kumar

IT Support Engineer | Desktop Support | Network & System Troubleshooting

2.8+ years of experience in IT Support, System Troubleshooting, and Network Support. Hands-on experience in LAN setup, VDI environments, OS installation, and remote support. Worked in enterprise environments (IIT Gandhinagar & BEL) handling real-world IT infrastructure issues.

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Open to IT Support / Technical Support / Desktop Support roles

Available for remote and on-site opportunities

About Me

Hi, I'm Mahesh Kumar — an IT Support Engineer with 2.8+ years of experience in handling system, network, and IT infrastructure issues in real-world environments.

I worked as a Technical Assistant at IIT Gandhinagar, where I supported IT operations including system setup, Linux environment handling, and troubleshooting technical issues for users in a research environment.

Previously, I worked at Bharat Electronics Limited (BEL) as a Trainee, where I managed LAN connectivity, performed network troubleshooting, and provided end-user support in an enterprise environment. I handled both remote and on-site technical issues related to hardware, software, and network systems.

My core skills include Desktop Support, OS Installation, LAN Setup, Network Troubleshooting, VDI environments, Active Directory basics, and Remote Support.

I am passionate about solving technical problems and ensuring smooth IT operations, and I am currently looking for opportunities as an IT Support / Desktop Support Engineer.

Mahesh Kumar

Experience

Technical Assistant
IIT Gandhinagar • LINGO Research Group
Jun 2024 – Feb 2026
  • Worked in a Linux-based research environment handling system-level tasks and tools
  • Managed large datasets and performed data annotation for NLP-based projects
  • Handled technical issues during workflows and ensured smooth system operations
  • Collaborated with teams to maintain efficient use of tools and computing resources
  • Gained hands-on exposure to Linux environments, system usage, and technical troubleshooting
View Project →
View Dataset →
Technician Apprentice (IT Support)
Bharat Electronics Limited, Bangalore
Mar 2022 – Mar 2023
  • Installed and configured Windows and Linux systems in enterprise environment
  • Managed Virtual Desktop Infrastructure (VDI) and user system setups
  • Performed hardware and software troubleshooting for desktops and laptops
  • Configured LAN networks, printers, scanners, and peripheral devices
  • Provided remote and on-site technical support to resolve user issues
  • Assisted in system maintenance, updates, and IT infrastructure operations

Projects

OldBook Exchange

OldBook is a PHP + MySQL based web application that allows users to buy and sell old books. This project is fully containerized using Docker for easy deployment and migration across systems.

Docker PHP MySQL DevOps
View Project →
IT Support Home Lab Setup

Simulated real-world IT support environment by setting up Windows and Linux systems, performing system configuration, troubleshooting, and basic network setup.

Windows Linux Networking Troubleshooting
View Details →
User Authentication System (Login & Signup Module)

Developed secure user authentication interface with login and registration functionality using Java and XML in Android Studio.

Android Studio Java XML Firebase
View Project →

Technical Skills

Core IT Skills
Desktop Support Technical Support System Troubleshooting Remote Support Hardware Troubleshooting
Operating Systems
Windows Linux Android
Networking
LAN Setup IP Configuration Network Troubleshooting
Web Technologies
HTML/CSS Bootstrap CSS Tailwind CSS
Tools & Technologies
Active Directory (Basic) VDI Remote Desktop AWS (Basic) Git Docker (Basic) COMMENTATOR
Basic Technical Knowledge
C Python (Basic) JavaScript (Basic) PHP SQL

Education

2017 – 2020
Diploma in Computer Science & Engineering

New Government Polytechnic Patna (SBTE Bihar)

79.11% • First Class with Distinction

2016
Class 12 (PCM)

Hellens School, Sitamarhi (CBSE)

56.6%

2014
Class 10

Doon Senior Secondary School, Muzaffarpur (CBSE)

8.8 CGPA

Contact Me

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