Hello, I'm

Mahesh Kumar

Engineer – Infrastructure Services

Currently working as an Engineer – Infrastructure Services at Neurealm Private Limited, delivering enterprise IT support.

Experienced in Desktop Support, IT Infrastructure, Microsoft 365, Windows Administration, Asset Management, Ticket Management, Laptop Deployment, Networking, and End-User Support.

View Projects Download Resume

About Me

I'm an Infrastructure Services Engineer at Neurealm Private Limited, where I manage enterprise IT operations, Windows administration, Microsoft 365 support, laptop deployment, asset management, and user support.

Previously, I worked at IIT Gandhinagar and Bharat Electronics Limited (BEL), where I gained hands-on experience in Linux environments, Virtual Desktop Infrastructure (VDI), networking, desktop support, and enterprise IT infrastructure.

I enjoy solving technical problems, improving user experience, and continuously expanding my knowledge in Microsoft technologies, Windows Administration, Active Directory, Azure, Networking, and Cloud Infrastructure.

IT Support
Desktop Support, Ticket Resolution, End User Computing, Remote Support
Infrastructure
Asset Management, Device Deployment, Microsoft 365, Windows Administration
Mahesh Kumar

Experience

Engineer – Infrastructure Services
Neurealm Private Limited
Jul 2026 – Present
  • Provide end-user IT support for Windows-based systems in an enterprise environment.
  • Diagnose and resolve hardware, software, printer, and network connectivity issues.
  • Deploy, configure, and maintain laptops, desktops, monitors, docking stations, and peripherals.
  • Install, configure, and troubleshoot Windows 10/11 operating systems and business applications.
  • Manage Microsoft 365 user accounts, Outlook, Teams, and access permissions.
  • Handle Incident and Service Request tickets while consistently meeting SLA targets.
  • Maintain IT asset inventory, device lifecycle, and hardware replacement records.
  • Support employee onboarding by provisioning workstations and user accounts.
  • Collaborate with Infrastructure, Network, and Security teams to resolve complex technical issues.
  • Assist with server room setup, rack equipment installation, cable management, and infrastructure deployment.
Technical Assistant
IIT Gandhinagar • LINGO Research Group
Jun 2024 – Feb 2026
  • Worked in a Linux-based research environment handling system-level tasks and tools.
  • Managed large datasets and performed data annotation for NLP-based projects.
  • Handled technical issues during workflows and ensured smooth system operations.
  • Collaborated with teams to maintain efficient use of tools and computing resources.
  • Gained hands-on exposure to Linux environments, system usage, and technical troubleshooting.
View Project →
View Dataset →
Technician Apprentice (IT Support)
Bharat Electronics Limited, Bangalore
Mar 2022 – Mar 2023
  • Installed and configured Windows and Linux systems in an enterprise environment.
  • Managed Virtual Desktop Infrastructure (VDI) and user system setups.
  • Performed hardware and software troubleshooting for desktops and laptops.
  • Configured LAN networks, printers, scanners, and peripheral devices.
  • Provided remote and on-site technical support to resolve user issues.
  • Assisted in system maintenance, updates, and IT infrastructure operations.

Projects

IT Support Home Lab Setup

Built a hands-on IT Support Home Lab to simulate enterprise support scenarios including Windows installation, Active Directory basics, Microsoft 365, networking, system troubleshooting, user management, and virtual machine administration using VirtualBox.

Windows Linux Networking Active Directory VirtualBox Microsoft 365
View Details →
Dockerized Full-Stack Book Exchange Platform

Developed and containerized a full-stack PHP & MySQL web application using Docker and Docker Compose, enabling easy deployment, database persistence, and scalable development workflows.

Docker PHP MySQL DevOps
View Project →
User Authentication System (Login & Signup Module)

Developed secure user authentication interface with login and registration functionality using Java and XML in Android Studio.

Android Studio Java XML Firebase
View Project →

Technical Skills

IT Infrastructure & Support
Desktop Support End User Support IT Infrastructure Incident Management Asset Management Laptop Deployment Remote Support Hardware Troubleshooting
Operating Systems
Windows 10/11 Windows Server (Basic) Linux (Ubuntu) macOS (Basic)
Networking
TCP/IP DNS DHCP LAN VPN IP Configuration Network Troubleshooting
Microsoft 365
Microsoft 365 Outlook Teams OneDrive SharePoint Exchange Online (Basic)
Tools & Technologies
Active Directory Microsoft 365 VDI Remote Desktop VirtualBox Git Docker (Basic)
Programming & Scripting
Python (Basic) PowerShell (Learning) Bash (Basic) PHP SQL Git
Enterprise IT
Ticket Management Asset Management Device Provisioning Laptop Deployment Printer Support Peripheral Setup
Currently Learning
Azure Fundamentals (AZ-900) Windows Server Group Policy Microsoft Entra ID Intune

Education

2017 – 2020
Diploma in Computer Science & Engineering

New Government Polytechnic, Patna

State Board of Technical Education (SBTE), Bihar

Percentage: 79.11%

First Class with Distinction

2016
Higher Secondary (PCM)

Hellens School, Sitamarhi

Central Board of Secondary Education (CBSE)

Percentage: 56.6%

2014
Secondary Education

Doon Senior Secondary School, Muzaffarpur

Central Board of Secondary Education (CBSE)

CGPA: 8.8 / 10

Let's Connect

Have a technical question, collaboration idea, or professional opportunity? Feel free to get in touch.

Email
maheshkr.cs@gmail.com
LinkedIn
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