Hello, I'm

Mahesh Kumar

IT Support & Infrastructure Engineer

I support enterprise users, manage endpoint deployments and IT assets, and build practical tools for everyday IT troubleshooting.

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About Me

I'm an Infrastructure Services Engineer at Neurealm Private Limited, where I manage enterprise IT operations, Windows administration, Microsoft 365 support, laptop deployment, asset management, and user support.

Previously, I worked at IIT Gandhinagar and Bharat Electronics Limited (BEL), where I gained hands-on experience in Linux environments, Virtual Desktop Infrastructure (VDI), networking, desktop support, and enterprise IT infrastructure.

I enjoy solving technical problems, improving user experience, and continuously expanding my knowledge in Microsoft technologies, Windows Administration, Active Directory, Azure, Networking, and Cloud Infrastructure.

IT Support
Desktop Support, Ticket Resolution, End User Computing, Remote Support
Infrastructure
Asset Management, Device Deployment, Microsoft 365, Windows Administration
Portrait of Mahesh Kumar, IT Support and Infrastructure Engineer

Experience

Engineer – Infrastructure Services

Neurealm Private Limited
Jul 2026 – Present
  • Provide end-user IT support for Windows-based systems in an enterprise environment.
  • Diagnose and resolve hardware, software, printer, and network connectivity issues.
  • Deploy, configure, and maintain laptops, desktops, monitors, docking stations, and peripherals.
  • Install, configure, and troubleshoot Windows 10/11 operating systems and business applications.
  • Manage Microsoft 365 user accounts, Outlook, Teams, and access permissions.
  • Handle Incident and Service Request tickets while consistently meeting SLA targets.
  • Maintain IT asset inventory, device lifecycle, and hardware replacement records.
  • Support employee onboarding by provisioning workstations and user accounts.
  • Collaborate with Infrastructure, Network, and Security teams to resolve complex technical issues.
  • Assist with server room setup, rack equipment installation, cable management, and infrastructure deployment.

Technical Assistant

IIT Gandhinagar • LINGO Research Group
Jun 2024 – Feb 2026
  • Worked in a Linux-based research environment handling system-level tasks and tools.
  • Managed large datasets and performed data annotation for NLP-based projects.
  • Handled technical issues during workflows and ensured smooth system operations.
  • Collaborated with teams to maintain efficient use of tools and computing resources.
  • Gained hands-on exposure to Linux environments, system usage, and technical troubleshooting.
View Project →
View Dataset →

Technician Apprentice (IT Support)

Bharat Electronics Limited, Bangalore
Mar 2022 – Mar 2023
  • Installed and configured Windows and Linux systems in an enterprise environment.
  • Managed Virtual Desktop Infrastructure (VDI) and user system setups.
  • Performed hardware and software troubleshooting for desktops and laptops.
  • Configured LAN networks, printers, scanners, and peripheral devices.
  • Provided remote and on-site technical support to resolve user issues.
  • Assisted in system maintenance, updates, and IT infrastructure operations.

Featured Projects

Practical projects focused on IT support, troubleshooting, infrastructure, and repeatable deployment workflows.

Python PowerShell Testing

IT Support Toolkit

A safety-first toolkit for IT support: DNS and ping diagnostics, basic device information, and a read-only Windows health check. Python tests and compilation passed all 6 GitHub Actions jobs across Ubuntu, Windows, and macOS; the PowerShell script still needs validation on a Windows endpoint. View test evidence.

View Repository
Windows Ubuntu Networking

IT Support Home Lab

A personal, non-production lab documenting Windows and Ubuntu virtual machines, operating-system installation, IP configuration, and basic troubleshooting. Planned case studies are clearly marked as in progress, with steps for recording diagnosis, resolution, and verification.

View Repository
AWS EC2 Linux Apache

AWS Static Web Hosting

A practical static-site hosting exercise using an AWS EC2 instance, Amazon Linux 2023, and Apache. The repository documents SSH access, security-group rules for HTTP/SSH, and the server setup steps used to make the site accessible.

View Repository
Docker PHP MySQL

OldBook — Dockerized Web App

A PHP/MySQL book-exchange application packaged with Docker Compose for repeatable local setup. It documents application services, database initialization, and phpMyAdmin access, demonstrating containerization and multi-service configuration rather than a production deployment.

View Repository

Technical Skills

IT Infrastructure & Support
Desktop Support End User Support IT Infrastructure Incident Management Asset Management Laptop Deployment Remote Support Hardware Troubleshooting
Operating Systems
Windows 10/11 Windows Server (Basic) Linux (Ubuntu) macOS (Basic)
Networking
TCP/IP DNS DHCP LAN VPN IP Configuration Network Troubleshooting
Microsoft 365
Microsoft 365 Outlook Teams OneDrive SharePoint Exchange Online (Basic)
Tools & Technologies
Active Directory Microsoft 365 VDI Remote Desktop VirtualBox Git Docker (Basic)
Programming & Scripting
Python (Basic) PowerShell (Learning) Bash (Basic) PHP SQL Git
Enterprise IT
Ticket Management Asset Management Device Provisioning Laptop Deployment Printer Support Peripheral Setup
Currently Learning
Azure Fundamentals (AZ-900) Windows Server Group Policy Microsoft Entra ID Intune

Education

2017 – 2020
Diploma in Computer Science & Engineering

New Government Polytechnic, Patna

State Board of Technical Education (SBTE), Bihar

Percentage: 79.11%

First Class with Distinction

2016
Higher Secondary (PCM)

Hellens School, Sitamarhi

Central Board of Secondary Education (CBSE)

Percentage: 56.6%

2014
Secondary Education

Doon Senior Secondary School, Muzaffarpur

Central Board of Secondary Education (CBSE)

CGPA: 8.8 / 10

Let's Connect

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